Every Question. Answered.

Fast. Orders placed before 2:00 PM ET ship the same day and arrive the next day for most Canadian addresses. Orders placed after 2:00 PM ship the following morning. US orders ship the same way and typically arrive within 2–3 business days. Every order ships free, fully tracked.

PINNACLE ships with Intelcom — the same last-mile delivery network Amazon relies on across Canada. It is how we offer next-day delivery as a standard, not a premium upsell: high-frequency routes, full tracking, and delivery photos on drop-off in most regions.

Free shipping is included on every order — no minimum purchase required. This is not a promotional offer, and it does not come at the cost of speed: free and next-day are the same service. The price you see is the price you pay.

We ship across Canada and the United States, plus select international destinations shown at checkout. If your country is not listed, contact us — we are actively expanding.

Your tracking number is emailed automatically the moment your order ships — the same afternoon for orders placed before 2:00 PM ET. If it has not arrived, check your spam folder first, then contact us with your order number and we will locate your shipment immediately.

We ship fast — orders placed before 2:00 PM ET leave the same day — so the window for changes is short. Contact us immediately with your order number and we will do everything possible before your order is dispatched.

Check your tracking link first — Intelcom updates in near real-time. If tracking shows no movement for more than 2 business days, or your delivery window has passed, contact us with your order number. We will open an investigation and resolve it — including a replacement at no cost if the carrier confirms a loss.

The Vault is manufactured from optical-grade acrylic — the same specification used in professional museum and gallery display systems. It delivers 99% light transmission with zero optical distortion. UV-blocking is built directly into the material during manufacturing — not applied as a surface coating — so it performs identically on day one and in year ten.

Most cases are designed around a price point — materials chosen for margin, tolerances that are acceptable rather than precise. PINNACLE starts from the opposite direction. The result: a ±0.1mm precision fit, optical-grade UV-blocking acrylic, and a rare-earth magnetic closure. That combination does not exist at a comparable price anywhere in the hobby.

Yes. The magnets sit within the case frame and never contact the slab. Graded card slabs contain no magnetic components and are unaffected by the field of the rare-earth magnets. Your card carries zero risk.

Each Vault arrives in a premium magnetic presentation box. No adapters, no foam inserts, no extra hardware needed. Open the case, seat your slab, close it.

The Launch Edition is PINNACLE's first global release — a strictly limited first run. Once it sells out, the Launch Edition designation closes permanently. Future releases will meet the same standard but will not carry the Launch Edition mark.

Use a soft microfiber cloth, lightly dampened with water or an optical-grade lens solution. Wipe in one direction. Avoid paper towels and household glass cleaners — ammonia clouds optical acrylic.

Yes — the Vault is engineered specifically for PSA standard slabs, measured to within ±0.1mm. The fit is exact: no rattle, no movement, no adapters.

The current Vault is optimized for the PSA standard slab profile. BGS and CGC holders use different geometries and are not guaranteed to seat with the same precision. Cases for other grading companies are on our roadmap — join the Collector List to be notified first.

The Vault is built for standard PSA slab dimensions: 101.6mm × 71.1mm × 10.7mm. If your slab matches those measurements, it fits perfectly. Half-size, thick, and oversized holders are not compatible.

Every order is backed by a full 30-day return window — more than double the industry standard. If your case arrives damaged or defective, we replace it at no cost — no questions, no return shipping. For change-of-mind returns, contact us within 30 days of delivery; items must be unused and in original packaging. Full details on our Refund Policy page.

Photograph the packaging and the damage before opening further, then contact us with the photos and your order number. We arrange a replacement at no cost, without friction.

Yes. Every case is covered against manufacturing defects — structural flaws, clarity issues, or closure problems not caused by damage after delivery. Send photos and we replace it. We stand behind every unit we ship.

The wholesale and distribution program is not open yet. We plan to work with a limited number of partners who align with the brand's standard — volume alone will not qualify. To be considered when it opens, reach out with details about your business.

Message us through the Contact page with your business name, platform, and the collector community you serve. Every inquiry is kept on file — we reach out personally when partner applications open.

PINNACLE was founded in Canada, ships from Canada, and is expanding across the United States and internationally. Every decision reflects the founding principle: collector-first, without compromise.

Yes. The Vault is the first release, not the last. ETB and booster box acrylic cases are coming Q4 2026, with a limited edition reserved for the Collector List. Every release meets the same standard as the first.

Join the Collector List on our homepage. Members get first access to every drop, restock, and new product — before anything goes public. Given the limited nature of each run, it is the only reliable way to never miss what comes next.