Refund policy

Our Standard

30 Days. Zero Friction.

Every PINNACLE order is backed by a full 30-day return window — more than double the industry standard. If something is wrong, we make it right. If you simply change your mind, you have a month to decide. We built the case to a standard; we stand behind it the same way.

Returns — 30 Days

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in their original packaging.

To start a return, contact us through our Contact page with your order number and reason. We respond within one business day with simple instructions — no forms, no hoops.

Return shipping for change-of-mind returns is the customer's responsibility. If the return is due to our error or a defective product, we cover everything.

Refunds

Once your return is received and inspected, we notify you of the outcome the same day. Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank.

Original shipping charges (where applicable) are non-refundable unless the return results from a defective item or an error on our part.

Damaged or Defective — Replaced Free

If your order arrives damaged or defective, photograph the packaging and the item before opening further, then contact us within 7 days of delivery with the photos and your order number.

We arrange a replacement at no cost to you — no questions asked, no return shipping required. A case that fails our standard never costs you anything.

Wrong Item Received

If you received something different from what you ordered, contact us within 7 days of delivery with your order number. We send the correct item and cover all associated shipping — entirely on us.

Manufacturing Defect Warranty

Beyond the return window, every PINNACLE case remains covered against manufacturing defects — structural flaws, clarity issues, or closure problems not caused by damage after delivery. Send photos and we replace it. We stand behind every unit we ship.

Non-Returnable Items

Items marked as final sale are not eligible for return or refund. This is always clearly indicated at the time of purchase.

Questions

We respond to every inquiry personally — no bots, no automated replies. Reach us through our Contact page and we'll respond within one business day.

Shop with a full month of confidence: order the Vault — 30-day returns, fast free shipping.