Privacy policy

Your Privacy

We Respect Your Data. Full Stop.

The short version: we collect what's needed to deliver your order, we never sell your information, and you can ask us to correct or delete your data at any time. The complete policy below explains exactly how PINNACLE collects, uses, and protects your personal information on pinnaclebypro.com.

Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

• Contact details — your name, billing and shipping address, phone number, and email address.
• Financial information — payment card details and transaction confirmation, processed securely through Shopify's payment infrastructure. We never see or store your full card number.
• Account information — username, password, and preferences if you create an account.
• Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
• Device & usage information — IP address, browser type, device identifiers, and how you navigate the Site.
• Communications — messages you send us, such as support inquiries or Collector List signups.

We collect this information directly from you, automatically through your use of the Site (via cookies and similar technologies), and from service providers such as Shopify.

How We Use Your Information

• Process and fulfill your orders — including same-day dispatch, shipping, and returns
• Send order confirmations, tracking updates, and account notifications
• Respond to your questions and provide personal customer support
• Send Collector List communications where you have opted in — unsubscribe anytime, one click
• Detect and prevent fraud, unauthorized activity, and security threats
• Comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. Ever. We share it with third parties only in these circumstances:

• Service providers — companies that help us operate: Shopify (store & payments), Intelcom (delivery), and customer support tooling. Each receives only what it needs to do its job.
• Legal requirements — where required by law, court order, or to protect the rights and safety of PINNACLE or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

Our Relationship with Shopify

Our store is hosted by Shopify. Information you submit through the Site is transmitted to and stored by Shopify as part of providing the service, and may be processed in countries other than where you reside.

Learn more in the Shopify Consumer Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. Some cookies are essential to the Site's function; others are optional.

You can control cookie settings through your browser. Disabling certain cookies may affect Site functionality.

Children's Privacy

Our Site is not directed at children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, contact us and we will delete it promptly.

Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security — but payments are always handled through Shopify's PCI-compliant infrastructure, never our own servers.

We retain personal information only as long as necessary to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us through our Contact page. We respond within one business day and resolve requests as required by applicable law. We may need to verify your identity first.

If you are in the European Economic Area or United Kingdom, you may also lodge a complaint with your local data protection authority — for EEA residents, see edpb.europa.eu.

International Transfers

Your personal information may be transferred to and processed in countries other than where you reside. Where required, such transfers are governed by recognized legal mechanisms such as the European Commission's Standard Contractual Clauses or equivalent frameworks.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date.

Questions

For any questions about this Privacy Policy or how your data is handled, reach us through our Contact page. We respond to every inquiry personally within one business day.