Privacy policy

Your Privacy

We Respect Your Data. Full Stop.

This Privacy Policy describes how PINNACLE collects, uses, and discloses your personal information when you visit, use, or make a purchase through pinnaclebypro.com. PINNACLE is powered by Shopify, which enables us to operate our store. Please read this policy carefully — by using our Site, you acknowledge that you have read and understood it.

Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information:

• Contact details — your name, billing and shipping address, phone number, and email address.
• Financial information — payment card details, transaction information, and payment confirmation. Payment data is processed securely through Shopify's payment infrastructure.
• Account information — username, password, and account preferences if you create an account.
• Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
• Device & usage information — your IP address, browser type, device identifiers, and how you navigate and interact with our Site.
• Communications — information included in messages you send us, such as support inquiries.

We collect this information directly from you, automatically through your use of the Site (via cookies and similar technologies), and from third-party service providers such as Shopify.

How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders, including arranging shipping and handling returns
• Send order confirmations, shipping updates, and account-related notifications
• Respond to your questions and provide customer support
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Detect and prevent fraud, unauthorized activity, and security threats
• Comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with third parties only in the following circumstances:

• Service providers — companies that help us operate the Site, process payments, fulfill orders, and provide customer support (including Shopify).
• Legal requirements — where required by law, court order, or to protect the rights and safety of PINNACLE or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

Our Relationship with Shopify

Our store is hosted by Shopify. Information you submit through the Site is transmitted to and stored by Shopify as part of providing the service. Shopify may process your personal information in countries other than where you reside.

To learn more about how Shopify uses your information and your rights in relation to that data, visit the Shopify Consumer Privacy Policy.

Cookies & Tracking

We use cookies and similar tracking technologies to operate the Site, remember your preferences, analyze traffic, and support marketing efforts. Some cookies are essential to the Site's function; others are optional.

You can control cookie settings through your browser. Disabling certain cookies may affect Site functionality.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our Site is not directed at children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain types of processing. You may also have the right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us through our Contact page. We will respond in a timely manner as required by applicable law. We may need to verify your identity before processing your request.

If you are located in the European Economic Area or United Kingdom, you may also have the right to lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available at edpb.europa.eu.

International Transfers

Your personal information may be transferred to and processed in countries other than where you reside. Where required, such transfers are governed by recognized legal mechanisms such as the European Commission's Standard Contractual Clauses or equivalent frameworks.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date. We encourage you to review this policy periodically.

Questions

For any questions or concerns about this Privacy Policy or how your data is handled, reach us through our Contact page. We respond to every inquiry personally within one business day.